Refund Policy
Digital product
The paid preflight report is a digital product delivered immediately in your browser when access is granted. Because it can be exported (JSON / print) the moment it unlocks, refunds are handled as described below rather than as an automatic return.
Refund window
If the report did not unlock after a successful payment — or you were charged in error — email support@cpapath.app with your order number within 14 days and we will refund you in full via Lemon Squeezy, our Merchant of Record.
Access revocation
Issuing a refund or chargeback revokes your access: the verified order record is marked refunded and the report re-locks. Continuing to use exported output after a refund is not permitted.
Non-refundable cases
CPAPath is a guidance tool, not an official determination. We do not issue refunds on the basis of an application outcome, a denied course, or a result you disagree with — these are TSBPA's decisions, disclosed clearly before purchase and on every report.
How to request
Email support@cpapath.app with your order number and the email used at checkout. Refunds are processed through Lemon Squeezy and typically appear within 5–10 business days, depending on your card issuer.